Customer Service / Policies

Thank you for shopping with!

Your support enables us to assist hundreds of mostly small, family owned businesses to keep manufacturing right here in the USA!

Contact us:

E-mail us at

Phone: 1-760-295-5900

Address (for exchanges, returns or other mail)
1804 Ord Way
Oceanside, CA 92056

Return Policy:

Items need to be returned in original packing with labels still attached, if applicable. The return package must be postmarked within 30 days of the original order. Items must be in new condition for a return (not washed, etc.). Only one return per order. Underwear, toothbrushes, nail clippers, pillows or other personal items removed from its packaging, or if the packaging is torn, is not considered new and cannot be returned. Full refund or replacement for confirmed manufacturer quality issues during this 30 day time-frame. Exchanges for size changes of clothing no problem, if new size is in stock. 20% restocking fee applies to all other returns, except custom ordered products, such as custom made shoes, which cannot be returned. Custom ordered products cannot be canceled or returned, except according to the maker's quality guidelines, because they are made to order specifically for that customer. No returns on international orders. International customers are responsible for the custom fees and any other costs involved with shipping to your nation. Gift certificates never expire or lose value, but cannot be cancelled or returned.

We help support the specific manufacturer quality warranty on each item. These typically range from 30 days up to a year. Some suppliers handle their warranty issues directly with the customer.

Please call or send us an e-mail if you have any questions.


All shipments sent to P.O. Boxes will automatically ship via U.S. post office, not UPS.

Shipments to Alaska and Hawaii are automatically converted to Priority Mail due to high UPS fees. The cost savings, if any, is automatically refunded upon shipment. There is no extra fee for this service. Large or unusual shipments shipments that require extra fees are passed along to customer, upon customer's verification.

For items totaling under one pound, we recommend you select USPS, for fast shipping, inexpensive shipping. We, or the supplier may convert orders to the cheapest, best, or preferred shipping option.

For orders totaling over 2 pounds shipping is usually done via UPS. The actual amount is calculated based on the location and weight upon order, except shipments to P.O. Box addresses which go by U.S. post office. This is the fee UPS charges, and we do not add handling or make money from shipping.

We cannot guarantee that the method of shipping you select will be the method used.

Please do not order for shipments to hotels or if you are about to move. Any fees caused by these issues, or customer address errors, are the responsibility of the customer. Refused shipment costs for international orders a fully the customer's responsibility. 

For those customers that select faster shipping methods, we do try to prioritize where possible, but cannot push them to the front of the line. Meaning shipping upgrades only reduce the time the shipping company takes, not the handling process. Please mention in the order comments on the checkout page any deadlines, like a birthday, you are facing and we will try to assist, but cannot guarantee your item will move to the front of the line. 

Custom made items take longer to ship, like gloves or sheepskin slippers, as they have to be made for each order. During the holiday season, the time it takes for custom items to ship doubles.

Refusing a UPS shipment does not cause a free return shipment. It causes a significant fee charged by UPS, which is fully the responsibility of the customer.  

Tips on Saving Money on Shipping within The USA:

Select USPS for shipments under a pound for the cheapest rate.

UPS has gotten expensive and adds a $3.10 fee for residence address shipments, so if it is possible to ship to a commercial address, it would save you that portion of the shipping cost. This $3.10 is automatically rebated by at time of shipment, if UPS accepts the address as a commercial one (they have refused some as residences).

Also, the majority of the UPS cost is in the first pound, so adding additional items only slightly changes the shipment cost. For instance, adding a t-shirt or socks to an order for jeans would typically add little to the shipment cost.

Finally, since there is no sales tax for shipments outside California, the savings on sales tax is often greater than the shipping fee if you order several items or more in one shipment. For example, in Chicago where the sales tax is now over 10%, it would only take an order of about two items to save about the same on sales tax than the shipping would cost, plus the order from Made in USA comes right to your door.


Though we do our best to provide the requested color, flavor, etc., of items ordered we do reserve the right to occasionally made substitutions. For instance, the exact color of an item may not always be available.

Sales tax:

There is no sales tax, except for shipments to California addresses. California shipments are automatically charged the appropriate amount for their location. No sales tax is charged to shipments to any other state as of now.

Product Submission:

We are thrill to receive new products. They must be Made in USA from USA content.

Please send an e-mail to with pictures, details, and wholesale/retail pricing to start.

If you prefer to send a sample right away (If you want the sample back, that is no problem, but please include a paid return label:
1804 Ord Way
Oceanside, CA 92056