Customer Service/Cool Links (Links at bottom)

Thank you for shopping with Made in USA Forever.com!

Your support enables us to assist hundreds of mostly small, family owned businesses to keep manufacturing right here in the USA!

Contact us:

E-mail us at admin@madeinusaforever.com

Phone: 1-888-861-0365 (toll-free) or 1-760-295-5900

Address (for exchanges, returns or other mail)

MadeinUSAForever.com
1804 Ord Way
Oceanside, CA 92056


Fax: 760-295-5900

Return Policy:

Items need to be returned in original packing with labels still attached, if applicable. The return package must be postmarked within 60 days of the original order. Items must be in new condition for a return. Underwear, toothbrushes or other personal items removed from its packaging, or if the packaging is torn, is not considered new. Full refund or replacement for confirmed manufacturer quality issues. Exchanges for size changes of clothing no problem, if new size is in stock. 20% restocking fee applies to all other returns, except custom ordered products, like furniture. No returns on international orders. Custom ordered products cannot be canceled or returned, except according to the maker's quality guidelines, because they are made to order specifically for that customer.

We support the specific manufacturer quality warranty on each item. These typically range from 60 days up to a year.

Please call or send us an e-mail if you have any questions.

Shipping:

All shipments sent to P.O. Boxes will automatically ship via U.S. post office, not UPS.

Shipments to Alaska and Hawaii are automatically converted to Priority Mail due to high UPS fees. The difference is automatically refunded upon shipment. There is no extra fee for this service.

For items totaling about one pound, we recommend you select Priority Mail, for fast $5 shipping. We try to convert orders of small items to Priority Mail where possible, and refund the difference to you.

For orders totaling over 3 pounds shipping is usually done via UPS. The actual amount is calculated based on the location and weight upon order, except shipments to P.O. Box addresses which go by U.S. post office. This is the fee UPS charges MadeinUSAForever.com, therefore we do not make money from shipping.

We cannot guarantee that the method of shipping you select will be the method used.

Please do not order to hotels or if you are about to move. Any fees caused by these issues, or customer address errors, are the responsibility of of the customer.

For those customers that select faster shipping, we do try to prioritize where possible, but cannot push them to the front of the line. Meaning shipping upgrades only reduce the time the shipping company takes, not the handling process.

International shipping is typically automatically calculated at checkout, but sometimes needs to be corrected for certain countries to actual UPS rates. The software also mistakenly sometimes defaults to zero for some countries, which is corrected at shipment time. As with domestic shipping, we charge actual UPS rates and do not make any profit on shipping. If you prefer postal shipment, which is often often much cheaper than UPS, please put that in the order notes or e-mail us at Admin@MadeinUSAForever.com, and we will refund the difference to you (i.e. the website will automatically charge the UPS international rate, but we will credit you back the difference for the postal shipment once we know the exact cost if you prefer that method).

Also on international shipments, for security against fraud, we need further e-mail (admin@madeinusaforever.com) or fax (1-866-336-4001) confirmation of the order with a copy of the credit card used for first time customer shipments. It is preferable to ship to the same international address used as the billing address of the credit card.

Tips on Saving Money on Shipping within The USA:

Select Priority Mail at checkout for items totaling about a pound or less, for fast shipping at about $5.

UPS adds a $2.80 fee for residence address shipments, so if it is possible to ship to a commercial address, it would save you that portion of the shipping cost. This $2.80 is automatically rebated by MadeinUSAForever.com at time of shipment, if UPS accepts the address as a commercial one (they have refused some as residences).

Also, the majority of the UPS fee is in the first pound, so adding additional items only slightly changes the shipment cost. For instance, adding a t-shirt or socks to an order for jeans would typically add very little to the shipment cost.

Finally, since there is no sales tax for shipments outside California, the savings on sales tax is often greater than the shipping fee if you order several items or more in one shipment. For example, in Chicago where the sales tax is now over 10%, it would only take an order of about two sweaters to save about the same on sales tax than the shipping would cost, plus the order from Made in USA Forever.com comes right to your door!

Substitutions:

Though we do our best to provide the requested color, flavor, etc., of items ordered we do reserve the right to occasionally made substitutions. For instance, the color of a toothbrush may not always be available.

Sales tax:

There is no sales tax, except for shipments to California addresses. California shipments are automatically charged the appropriate amount for their location. No sales tax is charged to shipments to any other state.

For international shipments, taxes may apply depending on country of receipt.

Gift wrap:

MadeinUSAForever.com does offer gift wrapping assistance services through shipments from it's main warehouse as a $5 per item option. Some vendors ship directly the consumer and may or may not be able to wrap the gift. Also, some items do not allow gift wrap due to product size or order timing. We and our suppliers do our best, but for these reasons are not always able to help with gift wrap. We will gladly refund the gift wrap fee if it was somehow not possible to assist. If you have any questions, please send an e-mail to Admin@MadeinUSAForever.com.

BBB:

MadeinUSAForever.com is a proud member of the Better Business Bureau and is rated "A". You are important to us and it shows! Visit BBB - MadeinUSAForever.com

Links to Cool Websites:

How to Buy American.com
Link to Todd Lipscomb's Book at The Publisher Wiley
Link to Fox News July 4th Interview of Todd Lipscomb MadeinUSAForever.com Founder
Wind Electric: Very cool USA maker of windmills. Tell them Todd of MadeinUSAForever.com sent you.